FAQ

Questions about booking with Bedtara

Bedtara is a B2B hotel-supply platform for Vietnam, operated by Dong Thi Co., Ltd. It serves companies and travel businesses, not individual travellers.

About Bedtara Quotes and bookings Payment and invoices Changes and cancellations Partners

About Bedtara

Who can book with Bedtara?

Businesses only: companies booking staff and guest stays, travel agencies and tour operators booking for their clients, and OTA partners. Bedtara does not sell to individual consumers.

Who operates Bedtara?

Dong Thi Co., Ltd (Công ty TNHH Đồng Thị), operating in Vietnamese travel and accommodation since 2008. Business ID 0306097091, International Tour Operator Licence 79-168/TCDL-GPLHQT. All contracts and invoices are issued under Dong Thi Co., Ltd.

Where are your hotels?

Hotels currently listed on Bedtara are in Ho Chi Minh City, Da Nang, Phu Quoc, Ha Long, Da Lat, Vung Tau, and Sa Pa. Search hotels for current availability.

Quotes and bookings

How fast is a quote?

Quotes from partner-hotel rates are returned within 4 business hours. Complex requests with several cities or many rooms may take longer.

What should I include in a request?

City and hotel or area, check-in and check-out dates, rooms and guests, and your company name. Add your VAT details if you need a Vietnamese VAT invoice.

When is a booking confirmed?

A booking is binding only when we issue written confirmation by email or in your account. Rates can change until then.

Can I book a group of rooms?

Yes. Group blocks have their own deposit, balance, and release schedule. See company trips and group stays.

Payment and invoices

How can we pay?

Company bank transfer (recommended) or Visa, MasterCard, and AMEX through a secure payment link or your account.

Do you offer credit terms?

Yes, for contracted businesses under a written agreement, typically 10–15 days from invoice.

Do you issue VAT invoices?

Yes. For Vietnamese companies, VAT invoices are issued the same day, in line with Vietnamese regulations, using the company name, tax code, address, and invoice email you provide.

Which currencies do you quote in?

USD or VND, as stated on the quote.

Changes and cancellations

What is the cancellation policy?

Conditions vary by hotel, rate, and season and are stated on each quote and booking confirmation. Those per-booking conditions apply. See our Terms & Conditions.

How do refunds work?

Where a refund is due under the booking conditions, it is returned by the original payment method.

Partners

Can we resell rooms under our own brand?

Yes. Travel businesses resell under their own brand, and partner rates stay confidential. See for travel agencies.

Do you offer an API?

A direct connection is offered by invitation to partners with a steady booking history. See Partner API.

Still have a question?

Talk to the booking team

Send a request or call +84 28 6650 8688 during business hours (GMT+7).

Contact us
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