Hotel Extranet Explained for Hotel Teams
Short answer: a hotel extranet is a password-protected web portal, run by a sales channel such as an online travel agency or a wholesaler, where the hotel loads its rates, room allotments, and restrictions and sees the bookings that channel sends. Each channel has its own extranet, so a hotel selling through many channels manages many logins. With Bedtara, the hotel does not keep another extranet up to date; it sends its rates and conditions, and Bedtara loads them.
Part of our guide for hotels selling rooms to B2B buyers in Vietnam.
What a hotel does in an extranet
Load rates
Enter rate plans by room type and date, with inclusions such as breakfast and the cancellation policy for each plan.
Set allotments
Decide how many rooms of each type are open to that channel on each date.
Control sales
Apply stop-sell, minimum stay, or closed-to-arrival when the hotel fills up or wants to shape demand.
Manage content
Keep descriptions, photos, facilities, and policies accurate for that channel.
See bookings
View new bookings, changes, and cancellations, and download guest arrival lists.
Settle accounts
Check statements, invoices, and payments for the channel.
Terms you will see
- Allotment — the number of rooms a channel can sell without asking the hotel each time.
- Stop-sell — closing a room type or rate on a date so the channel can no longer sell it.
- Release period — the number of days before arrival when unsold allotment returns to the hotel.
- Minimum stay — the shortest stay accepted for arrivals on a given date.
- Closed to arrival — guests may stay over that date but cannot check in on it.
Extranet or channel manager?
| Extranet | Channel manager | |
|---|---|---|
| Run by | The sales channel | The hotel, through a software provider |
| Covers | One channel | Several connected channels at once |
| Updates | By hand, one portal at a time | One change sent to every connected channel |
| Risk | Missed updates and overbooking when many portals are open | Depends on correct mapping of rooms and rates |
Many hotels use both: a channel manager for the main online channels and an extranet for checking content, bookings, and statements. See what is a hotel channel manager.
Common extranet mistakes
- A rate change made in one extranet but forgotten in another, so prices differ by accident.
- Stop-sell applied late, after the last rooms were sold elsewhere.
- Cancellation policy in the extranet not matching the policy in the contract.
- Room types named differently in each portal, so reservations staff confirm the wrong room.
How it works with Bedtara
Bedtara is a B2B hotel supplier for Vietnam, operated by Dong Thi Co., Ltd. The hotel contracts rooms and net rates in a written agreement with Dong Thi Co., Ltd, covering room types, net rates, inclusions, cancellation conditions, and payment terms. The hotel sends its details, and Bedtara loads the hotel, room types, and conditions so business buyers can request and book them.
Hotel details
Name, address, star rating, and reservations contact.
Rooms and rates
Room types with occupancy and inclusions per rate, net rates by season, and cancellation and amendment conditions.
Extras
Meeting and event facilities if any, and invoicing details.
Bookings
Requests from companies, agencies, tour operators, and OTA partners, each confirmed with the hotel in writing.
Questions
What is a hotel extranet?
A web portal run by a sales channel where the hotel loads rates, allotments, and restrictions and sees the bookings that channel sends.
What is stop-sell in a hotel extranet?
A setting that closes a room type or rate on chosen dates so the channel can no longer sell it, usually when the hotel is nearly full.
Does a hotel need to use an extranet to work with Bedtara?
No. The hotel sends its rooms, net rates, and conditions under a written agreement, and Bedtara loads them for business buyers.
What is a channel manager Hotel distribution channels Net rates for hotels Questions to ask a bedbank For hotels
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Use our contact page, or start from the hotel partner page.