When a Business Hotel Booking Goes Wrong in Vietnam
Short answer: most problems with a business hotel stay are solved by whoever deals with the hotel directly. Before you book, ask one question: if something goes wrong at check-in at 11 pm, who do we call, and can that person change anything at the hotel?
Part of our guide to business travel hotels in Vietnam.
Six common problems and how they get fixed
| Problem | What fixes it | What to have ready |
|---|---|---|
| No room at check-in, or the hotel cannot find the booking | Someone who can call the hotel at once, check the reservation and agree the booked room or an alternative for you to approve | Booking reference and hotel confirmation number |
| Guest name spelled wrongly | Correcting the name with the hotel before arrival | Name exactly as in the passport or ID |
| Late arrival after a delayed flight | Telling the hotel the new arrival time so the room is held | Flight number and expected arrival |
| Dates change after confirmation | Asking the hotel and confirming any cost in writing before the change | The cancellation and change terms in your quote |
| VAT invoice missing or in the wrong name | Sending the company details before the stay to the party that receives your payment | Registered name, address, tax code, invoice email |
| Guest needs a different room type | Checking availability with the hotel and confirming any extra cost | Room type wanted and who approves the extra |
Platforms that resell rooms from other booking sites usually pass these cases through their own support to the site that holds the reservation, and from there to the hotel. Each step adds time, which matters most at check-in.
Four questions to ask any booking channel
Out of hours
Who answers when a guest calls at night or at the weekend, and can they act?
The hotel contact
Who talks to the hotel: the channel itself, or another supplier behind it?
The invoice
Who issues the VAT invoice in the company’s name, and on which date?
The terms
Are the cancellation and change terms stated in writing before you approve?
How Bedtara handles it
Bedtara is a hotel supplier for companies in Vietnam, run by Dong Thi Co., Ltd since 2008. Requests come in through our software; the stay is handled by our team, who deal with the hotel for you. Guests in a stay can reach the 24/7 emergency line on +84 948 891 000; bookings and changes go through the booking hotline +84 28 6650 8688 during business hours.
Every quote states the rate, inclusions, payment schedule and cancellation terms, and the booking is binding once confirmed in writing. Vietnamese companies receive the VAT invoice from Dong Thi Co., Ltd on the day of payment. See company details for a VAT invoice.
Questions
Who should fix an overbooked hotel room on a business trip?
Whoever holds the reservation with the hotel. A channel that deals with the hotel directly can usually act fastest; a reseller passes the case on to its own supplier first.
Can a guest name be changed after booking?
Usually yes, before arrival. Send the name exactly as in the passport or ID so the hotel can update the reservation.
Is there a 24/7 number for Bedtara guests?
Yes. Guests in a stay can call the 24/7 emergency line on +84 948 891 000.
Corporate hotel booking Business trip checklist Quote for internal approval VAT invoice and booking sites
Book with a team behind the stay
Send the city, dates and rooms. The quote states rate, inclusions and cancellation terms before you confirm.